ONTARIO

• All customers who are minors must meet with an in-store optician in person to appropriately fit and adjust the prescription glasses. Eyeglasses supplied to minors (younger than 19) must be impact resistant (polycarbonate lenses). Orders must be picked up in-store.

QUEBEC

• Customers 15-years and younger must meet with an in-store optician to measure their pupillary distance. A parent or legal guardian must be present and sign a liability release. Orders must be picked up in-store.
• Customers 16 and 17-year-old must meet with an in-store optician to measure their pupillary distance, but the presence of a parent or legal guardian is not required. Orders can be picked up in-store or shipped to another address.
• Opticians reserve the right to refuse the orders of very young customers or of customers who are minors with complex prescriptions.

ALL OTHER CANADIAN PROVINCES

• Please reach out to our customer service team by email to support@bonlook.com.

USA

• No special conditions apply to the orders of customers who are minors.