How to request a refund?

30-DAY RETURN POLICY

FREE RETURNS FOR CANADIAN AND AMERICAN ORDERS OVER $80*

*Excluding Alaska, Hawaii & Puerto Rico

1. Log in to your BonLook account by clicking on the top right-hand tab called MY ACCOUNT.
2. If you are not logged in, you will have to enter your username and password.
3. Click on MY ORDERS, on the left-hand side of the page.
4. Click on DETAILS on the right side of the order you wish to return.
5. Scroll down and click on the option to "CLICK HERE TO FILE A RETURN REQUEST" and fill out the form.
6. Once all of the required fields are filled out, submit your request.
7. You will receive an email instructing you on how to proceed.