General

PRICING

• What are your prices?

RETURN POLICY

• The details of our return policy
• How to request a refund?
• How to return your package?

APPOINTMENTS

• Is an appointment necessary to go in store?
• Do I need an appointment to pick up my glasses?
• Do I need to make an appointment with a stylist or an optician?

LIMITED WARRANTY

• What is BonLook's limited manufacturer's warranty?
• Can you replace the lenses in my BonLook frames?

BONLOOK PROTECTION PLAN

• I thought BonLook already offered a warranty?
• I already have insurance coverage for my eyewear, why would I need this plan?
• Why do I need to surrender the broken product?
• What if I travel and something happens to my eyewear?
• Why is the plan taxed?
• What will happen if my frame is no longer available?

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JUNIOR PROTECTION PLAN

• What is the protection plan for kid's glasses?
• What does the protection plan include?
• What is not covered in the plan?
• Can adults purchase the protection plan if they are purchasing Junior glasses for themselves?
• What is the duration of the protection plan?
• How can I take advantage or this protection plan?

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PRODUCTS

• What different types of lenses do you offer?
• Do you sell bifocal, multifocal or progressive lenses?
• Do you sell photochromic (transition) lenses?
• Do you offer reading glasses?
• Can I order non-prescription glasses?
• Are BonLook frames available in different sizes?

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TRY ON

• How do I use the virtual try-on?
• How can I find my perfect frames?

BLUE LIGHT PROTECTION

• What is blue light?
• What are the effects of blue light?
• Why choose lenses with blue light protection?
• Will the lenses have a yellow tint?
• Do I need a prescription to order lenses with blue light protection?

PRESCRIPTION

• What do I need to know about my prescription before I place an order?
• How will you verify my prescription?
• How do I read my prescription?
• Do you offer eye exams at any BonLook locations?
• My prescription is very strong, can you fill it?
• What is a pupillary distance (PD) measurement and how can I measure it?

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PLACING AN ORDER

• What do I need before ordering prescription eyeglasses?
• What if I need to change my order?
• How can I find the status of my order?
• How do I order multiple pairs of glasses with different prescriptions?

SHIPPING & RETURN

• When will I get my order?
• What company do you use to deliver to Canada, the US and internationally?
• What are your shipping charges?
• Do you offer international shipping?
• Do you offer shipping to P.O. boxes?
• Can I exchange my glasses?

INSURANCE & PAYMENT

• What is Sezzle?
• Which payment methods are accepted?
• Can Sezzle be used in-store and online?
• Do you accept insurance as payment?
• Claims for Government Aid Programs
• How frequently are payments made?

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SEE BETTER TO SUCCEED (QUEBEC ONLY)

• What is the see better to succeed program?
• What information is needed in order to complete my request?
• How often can a claim be submitted?
• What are the terms of the reimbursement?
• Where to file this claim?
• What is not covered by the program?

GIFT CARDS

• Where can I buy a Bonlook Gift card?
• How can I redeem my Bonlook Gift card?
• Can I pay with 2 methods of payment, including a gift card?
• Will I receive a confirmation email when I buy a gift card online?
• Where can I find my gift card's number and pin?
• How can I check the balance of my gift card?

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CONTACT US

• Still have questions?